Get help
Members support is built into the app — fastest path is to message us right where you're already signed in.
In-app support chat
Fastest- Open the Tape Members app on your phone.
- Tap the chat icon in the top-right of the home screen.
- Send your message. We reply within minutes while the venue is open, or by the next morning otherwise.
Need to install the app first? Get the app.
Email us
For questions you'd rather not send from inside the app, drop us an email:
Replies usually arrive within one business day.
Common requests
- Bookings & deposits — open the booking from the app's home screen and tap the chat icon at the top of the booking page. Your message lands directly with the reservations team for that booking.
- Refunds & payment issues — start in the in-app chat with your payment receipt ID handy. You can find every receipt under Profile → Payment History.
- Account access & ID verification — message us in the app or email members@tapemembers.com from the address linked to your account.
- Delete your account — visit /delete-account for the secure deletion request form.
- Privacy & data — see our Privacy Policy for full details on what we collect, how it's used, and your rights under UK GDPR.