Privacy Policy

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Last Updated: 06/02/2025

Tape Machine Limited (referred to in this Policy as "we," "us," and "our") is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, store, and share your personal information when you use the Tape Members App ("App").

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR) where applicable.

If you have any questions or wish to exercise your rights, you can contact us at members@tapemembers.com.

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1. What Information We Collect

A. Information You Provide to Us
   - Personal Information: Full name, gender, WhatsApp number, Instagram username, email, nationality, birthdate, and occupation.
   - Profile Information: Profile photo and membership details.
   - Transaction & Payment Data: Payment history, billing details, and purchases made through the app (processed via Stripe; we do not store card details).
   - Membership & Booking Information: Details related to event bookings, guest lists, tickets, and reservations.

B. Information We Automatically Collect
   - Usage Data: Information on how you interact with the app, such as login times, in-app actions, and session duration.
   - Device Information: Device model, operating system, and app version to ensure functionality and security.
   - Location Data (Optional): If enabled, we may collect your location for personalized services such as event recommendations.

C. Information from Third Parties
   - Payment Processor (Stripe): Transaction confirmations and fraud prevention reports.
   - Firebase Analytics: User engagement data to improve app performance and features.

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2. How We Store Your Information

All Tape Members App data is securely stored in Google Firebase. Firebase provides encrypted cloud storage, ensuring your personal data is protected from unauthorized access, loss, or misuse.

   - Authentication & User Data: Stored using Firebase Authentication and Firestore.
   - Payment Information: We do not store full payment card details; transactions are securely processed via Stripe.
   - Analytics & Performance Data: Collected via Firebase Analytics to enhance user experience.

For more details on Firebase security, see Firebase Privacy & Security.

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3. How We Use Your Information

We use your information to:

   - Manage Membership & App Features – Authenticate users, process payments, and manage bookings.
   - Improve User Experience – Track app performance and fix technical issues.
   - Process Payments – Secure transactions via Stripe, including VAT compliance.
   - Marketing & Notifications – Send event invites, membership updates, and exclusive offers (with your consent).
   - Security & Fraud Prevention – Detect suspicious activity and prevent unauthorized use.
   - Legal Compliance – Meet UK financial and GDPR regulations.

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4. Legal Basis for Processing Data

Under UK GDPR, we process your data based on:

   - Contractual Necessity – To manage memberships, process bookings, and complete transactions.
   - Legitimate Interests – To provide secure services, improve app functionality, and personalize user experiences.
   - Consent – When you enable location sharing, receive notifications, or opt into marketing.
   - Legal Obligation – When required for fraud prevention, tax reporting, or regulatory compliance.

You can withdraw consent at any time via app settings or by emailing members@tapemembers.com.

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5. Payment Information & Processing

A. How Payments Are Processed

All in-app transactions are securely processed via Stripe Payments UK Ltd.

We collect and process:

   - Billing Information: Name, email, transaction details.
   - Payment Method Details: Card type, last 4 digits (stored by Stripe, not us).
   - Purchase History: Entry fees, token purchases, VAT, and receipts.

🔒 We do not store or process full payment card details. Stripe encrypts all financial transactions and complies with PCI DSS security standards.

For Stripe’s full privacy policy, visit Stripe Privacy Policy.

B. Refunds & Chargebacks

   - Refunds, where applicable, will be processed in line with our [Refund Policy].
   - If you dispute a payment (chargeback), Stripe may collect additional data to verify the claim.

C. How Long We Retain Payment Data

   - We keep transaction records for a minimum of 6 years, as required by UK tax laws.
   - After this period, data is securely deleted unless needed for legal compliance.

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6. How We Share Your Information

We do not sell or rent your personal data. However, we may share information with:

   - Payment Processors (Stripe): To securely process transactions.
   - Regulatory & Legal Authorities: If required for tax compliance, fraud prevention, or legal disputes.
   - Google Firebase: For secure cloud storage and analytics.
   - Marketing & Analytics Services: We may use Facebook Ads, Google Ads, and Firebase Analytics for user engagement tracking.

Your data is never shared with third parties without your consent, except where legally required.

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7. Your Rights Under UK GDPR

You have the right to:

   - Access Your Data – Request a copy of your personal data.
   - Correct Your Data – Request corrections to inaccurate information.
   - Delete Your Data ("Right to be Forgotten") – Request data deletion (unless required for legal/tax purposes).
   - Restrict Processing – Limit how we use your data.
   - Data Portability – Request your data in a transferable format.
   - Withdraw Consent – Opt out of marketing notifications and location tracking at any time.

You can exercise these rights via the Tape Members App settings or by emailing members@tapemembers.com.

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8. How We Protect Your Data

We take security seriously and implement industry-standard protections, including:

   - Data Encryption – Firebase encrypts data at rest and in transit.
   - Secure Access Controls – Only authorized personnel can access your data.
   - Fraud Prevention – Stripe’s security measures detect unauthorized payments.
   - Regular Security Audits – We routinely monitor and improve our security practices.

If you suspect unauthorized access, contact members@tapemembers.com immediately.

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9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time.

   - Material changes will be communicated via email or the Tape Members App.
   - Minor updates will be posted in the app settings.

Please check the Privacy Policy section in the app periodically for updates.

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10. Contact Us

If you have questions about this Privacy Policy, data protection, or your rights, please contact us at:

Email: members@tapemembers.com

If you are unsatisfied with our response, you can lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.